Terms of Service

1. Introduction

Welcome to ChatNova. These Terms of Service ("Terms") govern your access to and use of ChatNova's website, services, and WordPress plugin (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.

ChatNova is operated by ChatNova Team ("we," "us," or "our"). Our contact email is info@chatnova.app.

2. Acceptance of Terms

By creating an account, installing our WordPress plugin, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

3. Service Description

ChatNova provides an AI-powered chatbot platform that enables businesses to:

• Deploy intelligent chatbots on their websites
• Capture and manage visitor conversations
• Collect lead information
• Provide automated customer support
• Integrate AI chat functionality via our WordPress plugin

4. User Accounts

4.1 Account Creation

To use our Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in any fraudulent, abusive, or illegal activity.

5. API Keys and Security

When you create an account, we provide you with API keys to integrate ChatNova with your website. You agree to:

• Keep your API keys confidential
• Not share API keys with unauthorized parties
• Notify us immediately if you suspect any security breach
• Use API keys only for their intended purpose

6. Acceptable Use Policy

You agree not to:

• Use the Services for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Use the Services to harass, abuse, or harm others
• Collect or store personal data without proper consent
• Reverse engineer, decompile, or disassemble any part of our Services
• Use automated systems to access the Services without our permission

7. WordPress Plugin Terms

7.1 Plugin License

Our WordPress plugin is licensed under GPLv2 or later. You may use, modify, and distribute the plugin in accordance with the GPL license terms.

7.2 Service Connection

The WordPress plugin requires connection to our external API services. By using the plugin, you consent to data being transmitted to and from our servers for processing AI conversations.

7.3 Plugin Support

We provide support through the WordPress.org support forums and our website. We are not obligated to provide support but will make reasonable efforts to assist users.

8. Subscription and Billing

8.1 Free Trial

We offer a free 3-month trial period. No credit card is required for the trial. The trial includes full access to all features with usage limits.

8.2 Paid Plans

After the trial period, you may choose to subscribe to a paid plan. Pricing information is available on our website. All fees are non-refundable except as required by law.

8.3 Billing

Subscription fees are billed in advance on a recurring basis. You authorize us to charge your payment method on file. Failure to pay may result in service suspension or termination.

9. Data and Privacy

Your use of the Services is also governed by our Privacy Policy. We collect and process data as described in the Privacy Policy, including:

• Account information
• Chat conversations and messages
• Visitor data (with consent)
• Usage analytics

10. Intellectual Property

10.1 Our Rights

ChatNova and its associated logos, designs, and content are owned by us and protected by intellectual property laws. You may not use our trademarks without prior written permission.

10.2 Your Content

You retain ownership of any content you submit through the Services. By using the Services, you grant us a license to use, store, and process your content solely to provide and improve the Services.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or availability of the Services
• Uninterrupted or error-free operation

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATNOVA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your use or inability to use the Services
• Any unauthorized access to or use of our servers
• Any interruption or cessation of the Services
• Any bugs, viruses, or harmful code transmitted through the Services
• Any errors or omissions in content

13. Indemnification

You agree to indemnify and hold harmless ChatNova and its affiliates, officers, agents, and employees from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you submit through the Services

14. Termination

We may terminate or suspend your access to the Services immediately, without prior notice, for any reason, including breach of these Terms. Upon termination:

• Your right to use the Services will immediately cease
• We may delete your account and data
• You remain liable for any fees owed
• Provisions that should survive termination will remain in effect

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the modified Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

17. GDPR and Data Protection

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability

To exercise these rights, contact us at info@chatnova.app.

18. Contact Information

If you have any questions about these Terms, please contact us at:

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ChatNova regarding the use of our Services and supersede any prior agreements.