Last Updated: January 17, 2026
ChatNova ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and WordPress plugin (collectively, the "Services").
By using our Services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Services.
We collect personal information that you voluntarily provide to us when you:
When using our chatbot services, we collect:
When you access our Services, we automatically collect certain information:
For WordPress plugin users, we collect:
We use the collected information for:
We do not sell your personal information. We may share your information in the following circumstances:
We may share data with third-party service providers who assist us in:
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.
We may disclose your information if required by law or in response to valid legal requests, such as:
We may share your information for any other purpose with your explicit consent.
Your data is stored on secure servers. We use industry-standard encryption and security measures to protect your information. Data may be stored in multiple locations for redundancy and performance.
We retain your personal information only for as long as necessary to:
Conversation data is typically retained for 90 days unless you request deletion or longer retention. Account data is retained until you delete your account.
We use cookies and similar tracking technologies to:
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.
You have the following rights regarding your data:
You can request a copy of your personal data in a structured, machine-readable format.
You can update or correct your personal information through your account settings or by contacting us.
You can request deletion of your personal data. We will comply with deletion requests except where we need to retain data for legal obligations.
You can opt out of marketing communications by clicking the unsubscribe link in emails or contacting us.
You can object to certain types of data processing, such as direct marketing.
To exercise any of these rights, contact us at info@chatnova.app. We will respond within 30 days.
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
We process your data based on:
If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete such information.
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Our WordPress plugin connects to external ChatNova servers to provide AI chatbot functionality:
All data is transmitted securely via HTTPS to our API endpoints at chatnova.app. We use encryption to protect data in transit.
The plugin stores session data in the visitor's browser local storage for convenience. This data is isolated per domain and can be cleared by the visitor.
The plugin requires explicit visitor consent before collecting personal information. Visitors must actively submit their information through the lead capture form.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Your continued use of our Services after changes indicates acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ChatNova Team
Email: info@chatnova.app
Website: https://chatnova.app
For Data Subject Requests:
Please email us with "Privacy Request" in the subject line. Include your full name and the nature of your request (access, deletion, correction, etc.).
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.